Learn about the different ways you can provide feedback or make a complaint
At Inclusive Care we are committed to:
- providing services that meet and exceed customer expectations
- encouraging our customers to let us know what we are doing well and how we can improve
- listening to our customer feedback and complaints
- investigating all complaints in a fair and timely manner
- resolving complaints wherever we can, and improving our services as a result
As a customer, if something is not right for you, you are unhappy with your services, or you can recommend changes to our services or how we work, please tell us immediately. Our job is to understand and respond to your needs.
Any feedback or complaint raised is private, and is only shared with those who need to be involved.
Every complaint made to Inclusive Care is investigated, and feedback is provided to you. You should always know how long it will be before you will hear back from us.
Ways to provide feedback or make a complaint
In person/verbally:
- Speak to your support worker or team leader
- Call our complaints team on 08 6205 0559
In writing:
- Ask a staff member for a feedback form or a complaints form
- Email Us at – support@inclusivecare.com.au
- Complete the feedback form or complaints form via our website.
- Write a letter to us at 47 Rhine Crescent, Beechboro, WA, 6063
Advocacy support
You are welcome to have a support person or advocate assist you to raise a complaint or feedback and we can help you access independent advocacy support if you need to. Please let us know if you would like to engage an advocate or any other support, and if you have any preferred communication method so we can help arrange this for you.
Some advocacy providers include;
Developmental Disability WA (DDWA)
- www.ddwa.org.au DDWA provides support to people with developmental disabilities and their families to have a strong voice and seek change where needed.
Explorability
- www.explorability.org.au Explorability provides individual advocacy for people with disability, their families and carers through Western Australia.
Kin Advocacy
- www.kinadvocacy.org.auThe peak advocacy organisation for people with disabilities from cultural and linguistically diverse backgrounds in WA.
Midlas
- www.midlas.org.au A community agency based in Midland that provides financial counselling, advocacy, and a limited legal service to people throughout the North East Metro region of Perth.
Office of the Public Advocate (OPA)
- www.publicadvocate.wa.gov.au OPA provides information, advice and training on guardianship, administration, Enduring Powers of Attorney and Enduring Powers of Guardianship to protect vulnerable Western Australian adults.
People with disabilities WA (PWdWA)
- www.pwdwa.org Provides non-legal advocacy to people with disabilities.
External agencies that can help
Sometimes there are limits to what we can do. If you feel our investigation findings and resolutions are unreasonable, you can raise a complaint externally with:
External agencies that can help
Telephone: 1800 813 583
Website: http://www.hadsco.wa.gov.au
NDIS Quality and Safeguards Commission
Telephone: 1800035544 (free call from landlines)
TTY Telephone: 133 677
Translating and Interpreting Service: 131 450
Disability Royal Commission
Telephone: 1800 517 199
Translating and Interpreting Service: 131 450
Carers WA
Website: www.carerswa.asn.au
Carers WA is the peak body that represents the needs and interests of carers in Western Australia.
SECCA
Website: www.secca.org.au
SECCA supports people with disabilities to learn about human relationships, sexuality and sexual health.
In person/verbally:
Website: www.secca.org.au
SECCA supports people with disabilities to learn about human relationships, sexuality and sexual health.
Feedback / Complaint Form
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